In the hospitality business, attitude is everything, as just one negative customer experience with an employee of your bar or restaurant can cause the customer to lose the desire to come to you again. Of course, everyone can have good days and bad days, especially those who work in the fast-paced, high-stress environment of a popular bar or restaurant. But you can still help your staff give your customers the warm, friendly service they deserve by teaching them to leave their bad moods at the door. Here's how to do it.
Lead by example
As a bar or restaurant owner, how do you conduct your business when you are stressed, annoyed or upset? The way you manage your own emotions has a significant impact on how members of your own staff behave when they're having a rough day, for example. Always pay attention to your own actions and lead by example.
Express sympathy and support
Treat your employees with respect, and they will do the same to you and your business. If someone is projecting negativity onto your staff, talk to him or her about it. Understand what's going on to see the underlying issues that may be causing the behavior. Then try to help them find a solution. Even if you cannot do this, it will be of great importance that you simply listened to the person and sympathized with him in this situation.
Reward employees for exceptional customer service
If one of your employees goes out of their way to provide exceptional customer service, reward them for it. Recognize his achievements during staff meetings, or, for example, show your gratitude by giving a gift card or movie tickets to the Employee of the Month who demonstrates the best attitude towards customers.
Create a fun and positive work environment
Make your staff's work environment a priority to give them more reasons to feel happy and satisfied at work. Corporate events or private parties create a more comfortable and relaxing environment, as do corporate competitions. If your employees are happy, they will spread that same positive energy to your customers.
Be honest, even strict
You should be honest when dealing with an employee who exhibits a bad attitude. If you've tried to solve the problem but still don't see any improvement, it's time to get tough. Schedule a private meeting with the employee to discuss the situation and let him or her know that this behavior is unacceptable. After fair warnings and attempts to resolve the problem, the time may come to terminate the employee. After all, you still need to manage the business.
Express gratitude to employees with a positive attitude
Let your employees know that you appreciate their work and everything they do. Sometimes a simple “thank you” will improve the mood of your employee, who will bring this positivity to your bar or restaurant every day.
The success of your bar or restaurant depends on how your employees treat your customers. Help them leave their bad mood at the door of your restaurant so that they can become the happiest and best employees!
The workplace is almost always stressful. And it happens that when you come to work in a great mood, within a moment you may feel irritated, annoyed or sad. There are always a lot of reasons why your mood goes into the negative: missed delivery deadlines, a reprimand from your boss, a computer not working, a quarrel with a colleague, an aggressive client, a salary delay... How to restore your positive mood, move away from problems and continue your day in an energetic and productive way mode?
To begin with, throw out your emotions. It’s not for nothing that you always have ICQ on your computer, and your mobile phone is always at hand. By talking about what happened, you not only relieve yourself of the burden of tension, you yourself begin to see what happened from the outside. And thanks to this and the advice of your friends, you will be able to find benefits for yourself and find positive aspects in any situation.
Tonic drinks will help restore a good mood. Aromatic invigorating coffee, sparkling mineral water or soothing herbal tea - choose what you want most at the moment.
A very funny and effective method proposed by psychologists is to draw your problems. It could be a portrait of a boss, an exploding bomb, or an abstract monster. On paper, all this will no longer seem so scary to you, and the result of such creativity will undoubtedly bring a smile.
If possible, listen to your favorite music. It always lifts your spirits, bringing you back to pleasant thoughts and memories.
Or maybe eat something tasty? Certainly! Treat your taste buds with your favorite treat. Your mood will improve automatically. And remember, you don’t have to focus only on chocolate, maybe you’re a pizza or pickles lover - eat what you really love.
If you are used to asking your trusted friend for help in everything - the Internet. Then there are many ways open to you to improve your mood: read jokes, entertaining articles or quote books, play flash games, download a new positive screensaver for your desktop or an unusual avatar, go to a tourism website and plan a future vacation, write something on a blog . Or the simplest thing - open a link to an “automatic mood improver”, of which there are many now. If you are in a lyrical mood, read poetry, famous quotes, write a letter to an old friend, watch announcements of new films.
Cleaning up your workplace will also help you take your mind off troubles - you will clear your desk of unnecessary junk and rid yourself of unnecessary depressing thoughts.
You can do a little exercise and a few breathing exercises - this will add strength, fill the body with oxygen, and you will feel that you can cope with everything.
And, of course, don't forget to smile at yourself. Go to the mirror, smile from your heart, even if sometimes it is through force. But with every second your smile will be more natural and sincere. And the bad mood will disappear on its own!
Every day you have deserves to be the best! Smile at him and he will smile back at you.
In such cases, knowledge of how to cheer up in a short period of time will come in handy. If it was spoiled, say, at work.
Psychologists recommend silently counting to ten when a stressful situation arises, thus calming your nervous system. In any case, you shouldn’t let your bad mood influence the course of your life; you need to drive away bad thoughts and feelings. There are many other ways to improve your mood that you should pay attention to.
Ways to cheer up at work
Usually in large offices there is constant tension. Try changing your habit of drinking coffee at work to the habit of drinking mint tea. Mint has a beneficial effect on the nervous system, has a calming effect, and helps relieve irritation. During breaks, you can drink tea with colleagues, talking about various interesting topics not related to your work. This will help you to distract yourself for a while, lift your spirits, and help you renew the energy spent on working moments.
Pay attention to your workplace. If there is a mess on it, you need to put everything in its place so that you don’t have to waste time and effort looking for the right thing. According to the teachings of Feng Shui, a mess on the desktop provokes the appearance of disordered thoughts in a person’s head, and consequently, irritability and nerves.
Negative emotions and thoughts should not be allowed to arise. You need to try to control your emotions, even if your manager shows his dissatisfaction with his work. Immersing yourself in work and completing some task will help you take your mind off a bad mood. You can discuss work issues with your employees, thereby distracting yourself from negative thoughts.
Looking good and impeccable is the key to a good mood. Therefore, it is important to pay attention to your appearance.
To ensure a good mood, work must be enjoyable. It is very important here to have a cozy and warm atmosphere within the team. It has long been noted that a person with a smile on his face evokes positive emotions, so you should not skimp on smiles and a friendly attitude towards others, believe me, they will appreciate it and treat you well. You should not focus on your internal experiences and problems.
Everyone knows that women are more emotional, therefore, they succumb to depression and stress faster. In this case, it is necessary to adhere to several recommendations regarding the fight against depression.
How to deal with depression?
There is an opinion that shopping helps lift a woman’s mood and throw out negative emotions and feelings. Therefore, you can safely go shopping, thereby getting rid of a depressive mood. In addition, by updating your wardrobe, you will not be left without the attention of your employees, thereby presenting them with a topic for discussion. Meanwhile, you will feel more confident and cheerful.
Don't take your bad mood with you to work. Try to put your thoughts and feelings in order before the start of the working day. A morning walk or exercise can help with this.
Look at your surroundings, there will probably be those who have similar problems, and perhaps even greater ones, than you. But people can handle it, so can you.
In case of severe depression, when there is no mood or energy at all, you can take a vacation and have a good rest; a trip to the countryside helps in such situations.
Some people believe that eating chocolate can improve their mood. However, excessive consumption of sweets can lead to significant weight gain.
There are actually a lot of ways to overcome depression, which one to choose depends on you. In any case, problems cannot be solved on their own; you need to find a way out of the current situation, and there is always a way out.
It's easy to get caught up in the daily grind, but it's important to stay positive. There are several ways to help you avoid getting upset every time your alarm goes off. These 8 simple tips will help you stay positive throughout the work day.
- Give yourself a break
You are at work 8 hours a day and have to work all that time, but you really don't have enough strength and energy. If you're tryingwork continuously, That You're probably exhausted And perform each subsequent task more carelessly, becauseyou lose concentration and motivation. Take a break every hour or two. Move away from the tableand stretch your legs or get some fresh air. You can to spend this will take from five to fifteen minutes, But you will definitely feelrested when you returnto the office. This break will help you be ready to work again.
— Leave work at work
It is important to have time for yourself, your family and your hobbies. If you work eight hours a day and then return home to continue working, you probably won't be happy to return to the office the next day. If you don't have time to complete a task, make it a priority for the next day. Already in the morning you will be able to do it. It's hard not to think about work while you're at home because it takes up such a large part of your life. However, you should definitely give it a try. If you free your brain from constant stress, you will feel more rested in the morning.
— Make friends with colleagues
You will feel more comfortable and fun at work if you are friends with your colleagues. You should not know every detail their personal lives and the names of their children, but easy and relaxed communication with colleagues, superiors will do your working daymore attractive. It will also help you feel more relaxed and confident when performing difficult tasks, and your colleagues will support you.
— Make your workplace more attractive
Check with your management to see if you are allowed to make certain changes in your workplace and what your restrictions are in doing so. Then get started to the point. These can be small posters that motivate you, or family photographs thatmake you smile. Even something as small as having your own mug instead of a plastic cup will lift your spirits. A cozy and pleasing workplace will have a positive effect on you.
- Don't blame yourself for mistakes
If you make a mistake, it doesn't matter whether it's a verbal slip in a meeting or a typo. in writing, just let this moment go. You can not blame yourself for something like that, after alleveryone does these thingsmistakes, and that's okay. Draw conclusions and move on. Remember that people will quickly forget about this. Use your mistakes as motivation to do it right next time.
- Reward yourself for achievements
Every time when you are performing some task,encourage yourself. For example, if you successfully complete a major project, be sure to celebrate it with your loved ones or colleagues. Encourage for yourself any achievements are no less important than to stop reproaching yourself forerrors. By rewarding yourself, even with something small, you will motivate yourself and will work just as successfully in the future.
- Surround yourself with positive people
Stay away from colleagues who bring negativity into your life and the working process. This may be a difficult task,if you are workingin close proximity to them, but at least you can doyour interaction with them more positive, maintaining a good mood. Maybe your positive attitude will rub off on them too!
- Smile more
Smile when you say hello colleagues and clients when you are walking along the corridor. Smile, even if you don’t really want to, you will quickly notice the results. This will not only make you feel happy, but it will also lift the spirits of others. Each of us will be pleased to work with a positive person.
Decreased performance, continuous leaving of work, constant dissatisfaction of employees leads to a bad mood of employees at work. High spirits and good spirits are very necessary for every team member of any company, especially if they want to reach the heights of success and prosperity.
We suggest using fairly simple but effective tips on how to cheer up your team to help your colleagues cope with stress and direct all their energy to doing their work.
Post jokes on the bulletin board
Almost every office has a notice board where work information is posted. Create a so-called laughter corner. Place jokes, funny stories, unusual humorous photographs on this board. Every day, when people come to their workplace, looking at a funny photo and reading a short funny story, people will cheer themselves up for the whole working day
Set up a more flexible work schedule
If possible, develop a flexible work schedule for your employees, thereby reducing the level of not only their constant worries, but also stress. For families in which both parents work and who only have one car, such a work schedule is a must. You can develop a schedule according to which an employee will arrive at the workplace a little later or earlier than the set time on designated working days. Simply put, make sure that time is not considered an obstacle for your employees.
Meet often outside the office
To prevent your work process from seeming routine and monotonous, hold various work conferences and other events outside the office. A cozy cafe or a picturesque place in the nearest park on a beautiful warm day will be much more pleasant for the team than a stuffy office for holding official meetings. Employees will be much more receptive if meetings are held in a different work environment where there is fresh air and a pleasant work environment. At least sometimes.
Reward those who excel in front of the entire team. Encourage employees in the form of gifts, bonuses and time off. This kind of encouragement is doubly useful for you. After all, in addition to the fact that other employees will be able to learn something interesting for their future work process, they will have a positive opinion about their place of work.
Organize competitions
Dedicate one working day a week or a month to various interesting competitions, for example, you can organize competitions for the title of the best “Knowledgeable” of the company, the day of the most unkempt employee, or something like that. Establish small prizes, rewards in the form of a certificate for the winner. These kinds of events will diversify and liberate the atmosphere in the work team. To cheer up your employees, you don’t necessarily have to spend a lot of time, money and effort. Even a basic good mood as a leader will have a positive impact on your team’s perception of their place of work. The team will no longer view work as something boring and gray, but will perceive the workplace as a desirable and pleasant place to be.
Talk to the employees, perhaps they will offer you something interesting to add variety to your daily routine. Try to develop a strategic plan with which you can lift the bad mood of your team, make employees happier, which will lead to their fruitful, productive work, and therefore to the immediate prosperity of your company.
Based on materials from http://lifely.ru/
